New Client Info

Your First Visit/Arrival

Please arrive 10-15 minutes prior to your first scheduled appointment. This allows you time to fill out our brief health intake form & enjoy our space for the first time without feeling rushed. If you are unable to arrive early, please print and complete our form ahead of time. 

 

New Client Intake Form: 

 

Click Here to Download

Please fill this out and bring with you to your appointment.

 

Arriving Late

If you are late to your session you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.

 

Gift Cards

Gift cards may be purchased for any value amount and are redeemable for massage services only -no cash value. Integrated Massage Therapy is not responsible for lost, stolen, unauthorized card use or damaged cards. Cards may be replaced if a valid card number can be provided. Replacement cards will be the value of the card at the time we receive your report of loss, card damage, theft or unauthorized use.

 

Gratuities

Gratuities are not included in the prices of our services and are always appreciated. All gratuities are at the client’s discretion, but are customarily 15-20% of the regular cost of service.

 

Health Considerations

Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to us & some services may not be appropriate for certain conditions.

 

Sick Policy

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is for your well being as well as the health of our employees, therapists and clients.

 

Receiving a massage when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a massage can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). If you get a massage after the infection has peaked, you may experience a relapse of symptoms and feel sick again. Please wait until you have been well for at least a week before getting your massage. If you do need to cancel your appointment, please call us as soon as possible and we will be happy to reschedule your appointment for a time when you are feeling better.

 

Communicating Your Preferences

Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

 

Cell Phones

In our effort to maintain a relaxing & tranquil atmosphere for clients, we ask that all cell phones and pagers be silenced or turned off upon entering our center. Cell phone use is not permitted beyond the reception area.